Connecting moms in Polk County, Fla.
Was at Publix on Socrum Loop and ran into an issue at the register. I bought the Chunky Soup since it was on BOGO and I had some coupons. The cashier says there's a limit on the BOGO items so I say it's fine I got 2 separate orders and she said it's per customer not per transaction. Luckily I had my mom with me so I separate the 2 orders. I had 3 coupons with $1 off 3 cans, so that meant I got 2 BOGO deals per coupon. She says you can't have more than 5 of the same BOGO items. Had her call a manager over to explain this to me cause she wanted me to put back 2 cans, but if I did I would have lost out on using my coupon and lost those 2 free cans. He says he'll let it go for that transaction and that's it.
On my transaction I had to put one of the BOGO deals back. It would have brought me 2 over on that transaction, but I told her it was Chunky Soup, but not in the cans so it's not a "like item". Manager comes over and says he will not approve it. So I put it back rather than argue. On the way out I forgot my rain check on the Danimals Crunch Yogurt. Figured I would stop back up later in the afternoon when I was heading back out to get the soups I put back and the rain check. Needless to say I had a emergency with the dog and had to sit at the vets so I never made it back.
I did contact Publix via Facebook about this and they agreed that there are no BOGO limits in their policy. He said stores can not improvise a limit and will be looking into the matter. Usually I carry a copy of the policies from the stores with me, but this wasn't a regular shopping day and I only took the coupons I needed and not my booklet. I can understand if they put a limit in place, but it should be in all stores and on their policy which it is not. I've gone to the store countless times only to find empty shelves and to leave with a rain check. Only problem there is my coupons I have to use with those rain checks expire before they get the items in stock so I rarely redeem the rain checks. I would leave them on the shelf for someone else to buy the day or two before it expires. I can often get the store brand cheaper than the BOGO rain check or even non BOGO items.
There was a lady heading out of the soup aisle as we were heading down there and she had way more soups them me (half her cart was filled) and it was only her and her toddler daughter. I asked the cashier about that one and she said that the woman would have the same issue as me. I'm not so sure of that cause no soups made it back to the aisle and there was no cart of soups up front.
I'll let you know what I find out from corporate. I told them on the Facebook that if this manager is setting his own policy, I can just go to Walmart since they do now match BOGO items and there's no limit on how much to get there and I can use the coupons as well.
While I agree that there are no limits listed in their policy, whenever you get a rain check the limit is always 5 BOGOs or 10 total units. That to me is their policy, whether it is written or not is a different story. As far as rain checks and expired coupons go, on Publix's website the say that they will accept expired coupons with a rain check as long as the coupon was valid when the rain check was written.
A: Yes, Publix will accept the coupon that was valid on the date the rain check was issued.
Thanks Jason...That part with the expired coupons and rain checks must of not stuck with me. I feel like a dip stick now. All those rain checks I gave up because of it. I knew about the limit on the rain checks, but was told by customer service that is not connected with their coupon or any BOGO limits. They said there was no limit on what you pick up on BOGO off the shelves so if you get there after the shelves are cleared there's nothing you can do. I usually will grab up rain checks and hit the the other Publix at the end of the other road by the house (got 2 within 5 minutes of me).
I've seen BOGO limits on signs before, particularly on popular items.
So, you had 3 $1/3 coupons, meaning you wanted to buy 10 cans of soup to maximize your savings? Even at 10 cans, that's only 5 BOGO deals and it shouldn't have even been an issue.