Connecting moms in Polk County, Fla.
I swear I am just getting the short straws lately with things and last night was a topper. Went to the McDonald's on Socrum Loop Rd and Walt Loop Rd and that was the worst I have ever seen that place. Had a Wet Floor sign down, all but 1 trash can was over flowing, the tables were dirty (we had to wet napkins, what we could find, and clean the table), and the soda area was smelly, not stocked and tons of trash. Yes there were other customers in there, but no one came out to clean. The manager that was on popped out and texted on the phone and disappeared. On the way out the stuff on the floor with the signs was 3/4 of the way dried with soda. I can't believe that it was that bad.
Last night I emailed corporate and even left a post on the stores FB page. About to follow it up here with a phone call to the store. I used to work at the mall in the food court and you always had to be on your toes incase someone came in to inspect it. Had state or the board of health popped in last night, I wouldn't be surprised if they closed it. Would have made a great segment on Dirty Dining.
Called the store and was told the manager has been on vacation the past week and will not be in till Monday and to call back then. Tried emailing the lady's name on the receipt but it's not coming up (not found). Called the 1-800# and left a follow call with the operator there. I feel for that manager thinking they were leaving the store in good hands and had it looking like it did last night. Now it will be turned over to the franchise owner and store manger from there.
I'm thinking this isn't uncommon for this location. I was there several months ago and it looked quite the same way you described it.
I live near this location and never go in, just use the drive thru. Last week, while I guess the manager was gone, I went during lunch time and they didn't keep their 30 second promise. When I pointed this out I was told they don't participate in that program, despite the numerous signs posted all along the drive thru! After I mentioned the signs, I was given another dumb reason why my wait didn't qualify. I just left and decided it wasn't worth it. Maybe I should get that manager's number from you Tabby!
Rest assured that even if the manager is on vacation, the manager is ultimately held responsible for the performance of the store in question. That said, if this is an ongoing problem I'd say that either corporate or the franchise owner (depending on who owns the McDonald's in question) just doesn't care about that particular store, or it isn't a priority at the moment.
like Jennifer, I have only been through the drive thru (in a while). But they just refurb'ed that to their new style - you would think if they were going to expend the money, they would keep it up (no matter if it is a corporate or franchise store)!
Stacie, you would think that :( Unfortunately, a bad manager (or one with zero backup from upline) can make a store go downhill faster than you can say spit.
The Quality of service for most places has gone down throughout the yrs! Mcdonalds, Taco Bell, Dennys, Waffle house, Walmart, ect, ect...! Most of the younger generation they are hiring only wanna get paid but not work properly! Jus sayin!
If for some strange reasons someone wants to regress my statement. I am entitled to my opinions and I want to know what kind of world you are from because apparently you arent living IRL! And further more, I will not respond to such idiocy!
Juniper, so far I think you're preaching to the choir.
I did get a call back today from McDonald's. She was an area district manager and was going to pass this on to the store manager. It already went through the franchise owner and that is why she called. She agreed with me that the manager left on duty as a fill in should have done their job and taken care of the store and that it reflects badly on not just the manager, but franchise owner. Most of the people working do not realize that complaints to the corporate office and have a negative affect on the franchise owner. McDonald's can pull away and the franchise owner is left with no business at all which means everyone just lost their jobs.
I told her I am not expecting anything in return, but just wanted to have them aware of this. I don't want to go back there if this is the way it's going to be kept up. She agreed. She is still sending me a letter to thank me for my input and a free meal card with it. I told her she did not have to, but that is their policy.
I just Googled Mc Donald's and sent an email and followed up with the 800# they had on there. Sometimes emails just don't carry enough weight to it as hearing from an actual person and hearing it straight from them. If you need to contact them directly their number is 1-800-244-6227. You speak to an actual person, that not only types up the info but it gets recorded. From there it goes to the franchise owner and store manager. From there they will present it to the person that messed up.
Hey Tabby, this is a corporate store....trickle down effect....management hasn't cared, so no one cares... It's really sad. They can't keep staff, no one is trained properly because there is not enough staff on site at any given time to properly direct and train the new staff that is brought on board. Very poorly managed store. No one works with the staff to make sure the shifts are covered and no one is empowered to take ownership of their job. It is a revolving door.
It is a shame because I know people that worked at McDonald's in high school and went on to manage a store and even get into one of their own. You could always move up in that place and it is sad that no one wants to advance. I LOVE working in the food industry, but more of behind the lines with it. I have worked retail and in a home improvement store in NY I went for a simple cashier, to customer service desk (no one wanted that job to deal with folks) and to front end manager of the cashiers. Was sad to leave when I was hurt there, otherwise I could have moved up more.
It varies a lot from store to store, and from area to area Tabby. Some franchise McDonald's are awesome, some corporate stores are awesome, and some (clearly) are... uhm... not. The individual store managers have something to do with this, as does the area manager directly above them.
Sometimes folks are just caught in a bad area, and it's not fun for employees or consumers.